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Customer Support

What is The Cost of Delivery?

Our standard delivery service is FREE on all orders of £495 or above. For all orders under £495 then delivery will be £50 to all areas in the UK, which we deliver to, more information on these areas can be found in our Terms and Conditions. Collections can be made free of charge; customers are welcome to collect carpets and accessories from our warehouse, when in the checkout section, just click the collection box and inform us when you wish to collect, we will then email you to tell you when the carpet will be ready to collect.

Our prices are some of the lowest in the entire UK, therefore delivery charges are there to cover our costs only. We encourage all customers to get to the checkout page to see exactly what the carpet will cost delivered, therefore you will see the savings you will be making on the overall price.

How do I Find a Carpet Fitter?

We often refer our customers to the National Institute of Carpet and Floorlayers (www.nicfltd.org.uk) who offer the very best proffessional carpet fitters throughout the UK. Through using thier excellent website, you will be able to find a list of carpet and floorlayers in your area with addresses and telephone numbers, so you can contact them direct and arrange a quote or booking. Each fitter listed on the NICF website has been assessed to the very highest standards, but Carpet UK does not endorse any fitter or will not be held responsible for their work, we share this facility with our customers who require a professional installer.

How Long Does Delivery Take?

Delivery for your carpet will be within 14 working days, delivery times can be